Privacy Policy

WonCall collects information you provide when you create an account or contact us, such as your name, work email, company details, and message content.

When your organization uses the product, WonCall processes uploaded or imported call recordings, transcripts, scorecards, coaching tasks, and related account activity so the service can operate.

We use this information to provide the product, authenticate users, process calls, display coaching results, respond to requests, maintain the service, and investigate abuse or technical issues.

Your organization is responsible for having the permissions required to record, upload, and analyze calls and for informing participants where applicable.

Access to organization content is controlled through authenticated accounts and product roles. Information may be processed by infrastructure and service providers used to operate WonCall.

No online service can promise absolute security. Please contact us if you believe an account or recording has been accessed without authorization.

Information is kept as needed to operate the service, meet contractual or legal obligations, resolve disputes, and maintain business records. Retention can vary by information type and account status.

Deleting a user removes that user's access and profile where supported. Organization records may need to be retained or reassigned. Product deletion requests can also be limited by active subscriptions, administrator responsibilities, backups, or legal requirements.

WonCall does not load Google Analytics or Google Ads measurement until you choose “Accept analytics” in the cookie preference banner. If accepted, Google's measurement script can receive website usage and device information under Google's terms.

If you choose “Reject optional analytics,” WonCall stores that preference in your browser and the essential website and app remain available. You can clear the woncall-cookie-consent item in local storage to ask the site for a new choice.